Reduce Your  IT  Overhead

 

 

Standard Hourly

- (Used primarily for emergency or down situations for new clients)


     During Normal Business Hours
     Hourly rate 125.00
     Billed in 6 minute increments with 1 hour minimum

     After Hours
     Hourly rate at time and one half 187.50
     Billed in 1 hour increments with 1 hour minimum
     Trip charge 50.00
     Up to 10 hours can be rolled into 30 hour block purchase

 

   Summary Of Services

  • 24/7 Emergency Service

  • Server and Workstation Support

  • Network and Internet Security

  • Backup and Recovery

  • Network Design and Installation

  • Hardware & Software Solutions

  • Procurement

 

 

  • FREE Site Survey
  • NEW CLIENT SAVINGS

 

 

For promotions and discount coupons

 

 

             Click Here!

 

 

 

 

Block Time

- (Primarily used to to repair existing problems, projects or upgrades)


   (Purchased in 10 hour segments)
     Hourly rate 95.00
     Billed in 6 minute increments with NO minimum
    After Hours
     Hourly rate at 30 min increments
     No trip charge
     Purchased hours can be rolled over month to month and are non-expiring
    Can be converted to Retainer after 30 hours or when system is stabilized

 

 

Monthly Maintenance Retainer

- (A Proactive verses Re-Activeapproach to problem prevention)


    Flat Fee  - Calculated based on number of network devices

    24 Hour Support at no additional charge
    No trip charge
    Daily status updates through ticketing system
    Monthly reporting of systems status


    NOTE: All invoices are due on receipt, and payment is due on or before contract coverage period begins.

 

What is Block Time

 

Block Time is a cost effective plan that will take care of all of your business computing, networking, and computer maintenance needs. The Block Time can be used for any of the services provided by TEK 1st. It covers everything from planning and installation to on-going support and maintenance. Purchasing Block Time is a simple and flexible approach to obtaining professional computer services—no matter what you might need.

Ways to use your Block of Time

  • Computers fixed on site
  • Installation and configuration of software or hardware
  • Telephone Support
  • Remote Support
  • Off-site repair of equipment
  • Software or hardware upgrades
  • Problem Solving

Advantages

Unlike typical support plans, Block Time can be applied toward a wide variety of services over an unspecified period of time. There is no "use it or lose it" deadline, nor are they any terms that limit its use to certain types of services or products. All of the services provided by TEK 1st can be billed against Block Time. If more time is needed than what was initially purchased, an additional Block Time can be purchased at the same discounted rate.

Time is accurately tracked through our online ticketing system for each use of the Block Time. You will receive a statement for each support activity, indicating the type of service performed, the amount of time used, and the time remaining under the current block plan.

Promotional Discount

We have a single standard rate for computer work of $95 per hour. Block Time is sold in 10-hour increments. Currently we have a $250 discount off your first 10 hour block purchase. One Block of Time costs $700 plus tax.

 


Principal place of service shall be deemed the Dallas, Fort Worth Metroplex area. Customer shall reimburse travel outside this area. Services provided are for normal business hours, Monday – Friday, 8:00 a.m. – 5:00 p.m. Any services requested outside of these hours are available only if the “After Hours” contract option is executed.  TEK 1st will require remote access to customer network under theses contracts. These contracts do not include any part or product necessary to upgrade or repair any computer or device. Should any part, product, or any other cost be necessary, TEK 1st will submit a cost estimate to the Customer for prior approval.

 

 
     
 
TEK 1st, LLC | 4209 Broken Bend Blvd | Fort Worth, TX 76244
Phone: (214) 432-6647
Copyright © 2005. TEK 1st, LLC. All rights reserved.
 

 

 

 

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